Imagine a long-term care (LTC) facility that feels like home to everyone. A place where residents from all walks of life feel respected, valued, and comfortable expressing themselves authentically. This vision isn't just a feel-good aspiration; it's the foundation for delivering exceptional care.

LTC facilities can't afford to comply with minimum standards in today's diverse society. As an administrator and registered nurse, true quality care hinges on embracing diversity and fostering inclusion. This means going beyond regulations and creating a welcoming environment that celebrates each resident's unique needs and backgrounds.

A few weeks ago, I had the pleasure of sitting in on an orientation for our client, Rowntree Gardens, a faith-based Continuing Care Retirement Communities (CCRC) that provides a full range of integrated onsite services to meet the changing needs of people as they age. Randy Brown, CEO, engaged Drive in our services because he understands the importance of their rich history and deeply rooted culture.

Together we are working to enhance their already strong culture and create a sustainable program to retain their top employees while also finding new ways to recruit the right candidates.

Have you ever heard an employee utter the words, “That’s not my job?” Or maybe you’ve secretly wished the ground would open up and swallow you when you heard how an employee spoke to a customer. Have you ever been on the receiving end of, “That’s not how we do things around here?”

What do all these things have in common? Culture.